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Perspectives on agents, reliability and monitoring.
Finance • Insurance • Domain-Specific Agents
The Interesting Case of Domain-Specific Agents
When an AI agent is deployed to handle specialized, high-stakes work in finance or insurance, the extent of silent failures in production is staggering, and standard evaluation frameworks are blind to them.
NPNikhil Pillai·April 16, 2026·6 min read
Evals • Sourcing Agents • AI Quality
What's Missing With Your Sourcing Agent
When you rely on an AI agent to source companies, founders, or prospects, the extent of silent failures in production is staggering — and your standard evaluation frameworks are blind to them.
NPNikhil Pillai·April 13, 2026·5 min read
Evals • Support Agents • AI Quality
What Evals Miss Once Your Support Agent Goes Live
Eval frameworks are genuinely useful. But there is a class of production failure that even a well-configured eval setup does not reach — and it is quietly eroding your customer trust.
NPNikhil Pillai·March 22, 2026·5 min read